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Scheduled Maintenance On Orderbox For PCI Security Enhancement


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#1 Guest_geetanjali.b_*

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Posted 28 August 2017 - 02:22 PM

OrderBox Downtime :

 

It is our constant endeavour to keep our systems up to date and as part of these efforts a constructive maintenance is scheduled on our OrderBox Servers. This maintenance is apart of a series of maintenances that will be carried out to ensure that the entire platform is PCI compliant. Exact details are mentioned below:

 

Scheduled Maintenance 1:

 

Date: 3rd September 2017

Start Time: 02:30 AM GMT | 08:00 AM IST

Maintenance Window: 90 Minutes

Services Affected: All of OrderBox, i.e. Control Panels, API, SuperSites, Knowledge base, Domain Forward, Whois search etc. will be down. In this window, we will not be able to accept any new orders/customers/resellers or allow any orders or accounts to be managed via the Control Panel or API.

Expected Downtime: Although the maintenance window is of 90 minutes, we expect services to be affected for less than 20 minutes. Services should largely be online however there could be intermittent issues.

 

Scheduled Maintenance 2:

 

Date: 10th September 2017

Start Time: 02:30 AM GMT | 08:00 AM IST

Maintenance Window: 30 Minutes

Services Affected: All of OrderBox, i.e. Control Panels, API, Domain Forward, CSV reports, Whois search etc. will be down. In this window, we will not be able to accept any new orders/customers/resellers or allow any orders or accounts to be managed via the Control Panel or API.

Expected Downtime: Although the maintenance window is of 30 minutes we expect services to be affected for less than 15 minutes. Services should largely be online however there could be intermittent issues.

 

 Scheduled Maintenance 3:

 

Date: 17th September 2017

Start Time: 02:30 AM GMT | 08:00 AM IST

Maintenance Window: 30 Minutes

Services Affected: During this maintenance, actions that require registry connections would be affected. Domain name Registrations, Renewals, name server modifications, contact modifications. Thus, we advise you to carry out any actions on domain orders that would require a connection to the registry post this maintenance. This outage will not have an impact on the resolution/working of your already registered domain names.

 

Scheduled Maintenance 4:

 

Date: 24th September 2017

Start Time: 02:30 AM GMT | 08:00 AM IST

Maintenance Window: 30 Minutes

Services Affected: During the maintenance you will face issues in receiving SMS’s containing the OTP and other critical SMS's (like low balance reminders) from Orderbox.

 

Feel free to contact the support team in case of any issues or queries.

 





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