This morning we faced connectivity issues on our Business mail service, clients may have encountered the error “Connection Error” OR “LGI-0003 Categories=ERROR Message='Unknown problem:” while opening their account via webmail interface or while connecting through their email clients.
Following are the timelines for when we faced the issue:
Start Time: 10:10 AM IST Date: Tuesday, August 2nd 2016.
End Time: 12:00 PM IST Date: Tuesday, August 2nd 2016.
Our Senior System Administrators have identified the issue and have resolved it.
Please watch out for this forum thread for a detailed root cause analysis.