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#3241 DNS issues for few domain names

Posted by Guest on 04 October 2011 - 08:12 AM

The present DNS issue is persistent for all domain names where:

domain name is under one reseller chain;
AND is using hosting from another reseller and is using that other resellers name servers;

Our admin team is already in the process of fixing this issue and we will promptly update you once it is fixed. Requesting your patience till then.


#70 Issues with cp-6.webhostbox.net

Posted by Guest on 14 January 2011 - 07:10 AM

Thank you very much for your patience.

While we have been working relentlessly to get the server back up online we have some bad news, the FSCK on the server has restarted. We predict that this is going to take another 10-12 hours, though we are not sure of the exact time. Further analysis confirms that it might be just that FSCK fixed errors during pass, but still found inconsistencies & hence it decided to check again.

We assure that we'll keep you posted about the update on a periodic basis so that you are not left in the dark.


#6081 Scheduled Maintenance on our Email Servers

Posted by Guest on 30 March 2012 - 04:21 PM

The current maintenance on the Austin server has been extended for 4 hours

Start Time: 16.30:00 GMT

Users will experience service disruptions for imap/pop intermittently during this maintenance. Also new mails will be delayed.

For any additional information please contact our support desk.


#2161 Webmail login issues

Posted by Guest on 22 June 2011 - 02:27 PM

The issue here is with the database that is used to authenticate the user on the server. We have done the necessary fix but it may take more time to apply the same across all the servers.

Since this fix is dependent upon the amount of data inconsistency, the time to apply the fix on various servers may vary.

Once the fix has propagated to all the servers, the email accounts should start to work. We will also keep you updated regarding the same in this thread.

Meanwhile, your patience is highly appreciated. For any further queries, please feel free to contact our support help-desk.


#5361 Issue with few SuperSites

Posted by prashant.g on 02 February 2012 - 12:07 PM

We are encountering the below error on a few SuperSites:

This area is currently under Maintenance.
Please check again later.

The issue has been escalated and efforts are on to have this resolved as soon as possible.

Requesting your patience and co-operation in the meanwhile.


#261 Maintenance on one of the older hosting servers

Posted by Guest on 15 March 2011 - 08:18 AM

Thank you very much for your patience.

The rsync of data from the old server to an alternate drive attached to the box overnight has completed successfully, however there are still some issue with the detection of the drive.

Below are the detailed steps that we did at our end to solve the issue.

* We rsycned all the data from the old server to an alternate drive attached to the box overnight
* This drive was moved to new server today but wasn't getting detected as on the old server it was attached to Adaptec RAID card and on the new server its connected to onboard.
* We have decided to start services on the old server and deal with frequent reboots till we migrate data over the network.
* But old lhb5 now seems to be suffering from frequent OOMs - we are attempting to get this fixed so that we can get the services back online.


#2171 Webmail login issues

Posted by Guest on 23 June 2011 - 08:15 AM

We are still facing some intermittent login issues with the email accounts hosted on our old mail architecture.

Hence we would be resetting the DB replication inorder to fix this.

Please find the details of the mentioned activity (DB replication) below:

Start time: 0900 hours GMT
End time: 1000 hours GMT

Affected services:-

1) Mailbox Control Panel (old email architecture)
2) Login (including IMAP/POP)

Kindly note that there would be no mail loss. All the mails would be queued and will be delivered once the service is resumed.

Please watch this space for further updates.

We deeply regret the inconvenience caused due to this.


#1201 Issues with our DNS servers

Posted by Guest on 06 May 2011 - 06:52 AM

We are currently facing issues with our dns servers due to which web and email services for some of the packages would be affected, the System Administration Team has already started working towards fixing the issue and hence would request your patience.

We would keep the post updated once we have more details on what is the exact cause and the steps taken to avoid it.


#9352 Issues with our DNS servers

Posted by priyanka.f on 25 March 2013 - 01:53 PM

The following IP's have been null routed due to heavy traffic:

67.15.253.219
67.15.253.220
67.15.47.188
67.15.47.189
50.23.136.174
184.173.150.58

Any requests hitting these six IP's may face an issue. However, the rest of our DNS IP's are working fine. We are closely monitoring to resolve this issue at the earliest.

We shall keep you updated on the same.


#8826 Unavailability of Knowledgebase

Posted by Guest on 12 September 2012 - 11:17 AM

Currently there is an issue with our Knowledgebase you may not be able to view the Knowledgebase ,this issue has been escalated to the development team and they are currently working on it.

We would keep you updated about the same.

In case of any further queries, feel free to contact the support helpdesk.

Inconvenience is highly regretted.


#80 Issue with one of our Windows Servers (Plesk4)

Posted by Guest on 15 January 2011 - 10:47 AM

Thank you very much for your patience.

The temporary workaround has been implemented and all the sites are resolving seamlessly. we still require to attach another standalone drive to the server and we are expecting this to be done by Monday.

In case there are any queries please feel free to contact our support desk.


#4881 Issues with Plesk - 5

Posted by Guest on 28 December 2011 - 01:57 PM

As per the latest update:

Our Server Administration team is in the process of reconfiguring the sites so they can be up and accessible as soon as possible

477 sites from a total of 1046 have been reconfigured

Ideally all the sites should be up in a time span of 4-5 hours

This would depend on Plesk vhost reconfigurator which is currently running on the server

We appreciate your patience and cooperation in the meanwhile

Feel free to contact the support team for more details.


#4271 Schedule Maintenance on the support chat and ticketing Interface.

Posted by Guest on 24 November 2011 - 12:32 PM

Maintenance Notice:

A downtime has been scheduled for our Support Chat and Ticketing Interface for routine maintenance.

Maintenance Window:

Date: Thursday November 24, 2011

Start Time : 0730 GMT

End Time : 0930 GMT

Affected Services:

Chat Support will not be available throughout this time.You will also not be able to view your tickets.

However you can mail in your support requests and they will be queued up and replied to after the maintenance.

Phone support would be available through out this time span.


#3081 Issue with One of our Plesk MS SQL database servers.

Posted by Guest on 24 September 2011 - 04:55 PM

We are currently facing some issues with one of our Plesk database servers.(plesk.mssql1.webhostbox.net- IP: 70.87.28.215 )

The System Administration Team is working towards fixing this issue at the earliest.

We apologize for the inconvenience caused to you due to this issue.

Please watch this post for more updates.


#1656 Network issues at our Data Center

Posted by Guest on 25 May 2011 - 06:45 AM

We are experiencing network issues at our Data Center, as a result of which you may encounter the following problems,

  • Connectivity issues with the hosting control panels (via Orderbox)
  • Slowness with Email services
  • Slow resolution for the Websites
Our System Administration team is already working in co-ordination with the DC to restore these services.

We deeply regret the inconvenience caused due to this event.


#1286 Issues with our DNS servers

Posted by Guest on 06 May 2011 - 02:19 PM

Here are some more details about the DDOS Attack.

* We were hit by 1,20,000 qps per server
* Which was using 500Mbps bandwidth

Nearly 100/24 subnets (254000 ips) from china participated in that attack. All of these IP Addresses have been Blocked.

Please contact or Support Team if there you are still facing any particular issue.


#11160 Emergency maintenance on one of our linux hosting servers

Posted by Guest on 28 January 2015 - 07:17 AM

The problem with the server has now been identified and our system administration team is working to address the same at the earliest. An approximate ETA for the issue is 1 hour. 

 

Please feel free to contact our support team in case you have any queries.




#110 Issue with cp-7.webhostbox.net

Posted by Guest on 23 January 2011 - 11:06 AM

We have observed that a few Websites on the Server cp-7.webhostbox.net have reported some abnormal activity.

Our System Administration Team has been informed abut this problem and they are working on fixing the same at the earliest.

Websites Hosted on the below mentioned IP Addresses seem to be affected.

174.122.47.153
174.122.47.154
174.122.47.155
174.122.47.156
174.122.47.157
174.122.47.158
174.122.47.159
174.122.47.160
174.122.47.161
174.122.47.162
174.122.47.163
174.122.47.164
174.122.47.165
174.122.47.166
174.122.47.167
174.122.47.192
174.122.47.193
174.122.47.194
174.122.47.195
174.122.47.196
174.122.47.197
174.122.47.198
174.122.47.199
174.122.47.201
174.122.47.200
174.122.47.202
174.122.47.203
174.122.47.204
174.122.47.205
174.122.47.206
174.122.47.207
174.122.47.208
174.122.47.209
174.122.47.210
174.122.47.211
174.122.47.212
174.122.47.213
174.122.47.214
174.122.47.215
174.122.47.216
174.122.47.217
174.122.47.218
174.122.47.219
174.122.47.220
174.122.47.221
174.122.47.222
174.122.47.223
174.122.47.224
174.122.47.225
174.122.47.226
174.122.47.227

We are deeply sorry for the inconvenience caused.


#1746 Network issues at our Data Center

Posted by Guest on 26 May 2011 - 08:02 AM

Over the past few weeks we have been receiving many complaints regarding websites resolving slowly/not resolving/pop access being slow from various Indian ISPs. This by far has been the most challenging issue that we have come across and we are happy to announce that we have now managed to resolve the issue on a permanent basis.

We identified the cause to be latency that was induced (under high traffic) by Juniper j4350 Routers/HP 2910Al aggregation switches that was being used at the Data Center. We have now replaced them with a Juniper Ex4200 series virtual chassis.

In case there are any further doubts, we would request you to kindly contact the support help desk at the earliest.